At Angel’s Salumi & Truffles, we take great care in preparing, packing, and shipping our products to ensure they arrive in excellent condition. Because many of our products are perishable, refrigerated, frozen, or temperature-sensitive, returns and refunds are limited and handled on a case-by-case basis.

Please review the policy below before placing your order.

Contact Window for Order Issues

If you believe there is an issue with your order, please contact us within 48 hours of delivery.

To help us review your claim, please include:

• Your order number

• A description of the issue

• Photos of the product

• Photos of the packaging and shipping box

• Photos of ice packs, gel packs, or insulated packaging, if applicable

• Any relevant delivery information

Claims submitted after 48 hours of delivery may not be eligible for refund, replacement, or return review.

Perishable, Refrigerated, and Frozen Products

Due to food safety standards, we generally do not accept returns on perishable, refrigerated, or frozen products once they have been delivered.

This includes, but is not limited to:

• Caviar and roe

• Fresh or frozen meats

• Sausages

• Cheeses

• Truffle butter and other refrigerated truffle products

• Refrigerated or frozen prepared foods

• Any item requiring overnight or temperature-sensitive shipping

These items are final sale unless the product is incorrect, damaged, defective, or otherwise fails to meet our quality standards.

Taste Preference and Natural Product Variation

Many of our specialty food products have natural variations in flavor, texture, aroma, saltiness, brininess, spice level, bitterness, firmness, color, and appearance.

Taste preference or differences in expected flavor or texture do not qualify as a product defect and are not eligible for refund or replacement.

This includes, but is not limited to:

• Caviar flavor, brininess, bitterness, or texture

• Charcuterie saltiness, dryness, fat content, or natural variation

• Cheese aroma, strength, or texture

• Truffle flavor intensity

• Natural variations in artisanal or small-batch products

Overnight Shipping Products

Certain products require overnight shipping due to their refrigerated, frozen, or highly temperature-sensitive nature.

This may include:

• Caviar

• Fresh or frozen meat

• Cheese

• Sausages

• Refrigerated specialty items

If a return is approved for one of these products, the item must be returned using overnight shipping with appropriate frozen gel packs and insulated packaging. Return shipping is the customer’s responsibility unless the product is confirmed to be defective, incorrect, or the issue was caused by Angel’s Salumi & Truffles.

Products must not be returned without prior written authorization. Unauthorized returns will not be eligible for refund.

2-Day Shipping and Refrigerated Charcuterie Products

Some refrigerated or shelf-stable charcuterie products may ship with 2-day service or temperature-sensitive packaging, depending on the product and destination.

This may include:

• Whole salami

• Sliced charcuterie

• Duck prosciutto

• Lomo, lonzino, and other cured meats

• Other refrigerated or cured specialty products

If there is an issue with your order, please contact us within 48 hours of delivery with photos and details. Refunds or replacements may be considered if the product is incorrect, damaged, defective, or does not meet our quality standards.

Taste preference or natural variation in cured meats does not qualify for a refund.

Non-Perishable Food Items

Non-perishable food items may be eligible for return only if they are unopened, unused, undamaged, and in their original packaging.

Examples may include:

• Shelf-stable pantry products

• Oils

• Vinegars

• Mustards

• Condiments

• Dry goods

Return shipping is the customer’s responsibility unless the product is defective, incorrect, or damaged upon arrival.

Shipping charges are non-refundable unless the issue was caused by Angel’s Salumi & Truffles.

Olive Wood Products

All sales of olive wood products are final.

Olive wood products are sold as-is and are not eligible for returns, refunds, or exchanges.

Please note:

• Each olive wood product is unique and will differ slightly in color, grain, shape, size, and natural markings.

• Natural variations are not considered defects.

• Angel’s Salumi & Truffles does not accept returns, offer refunds, or provide exchanges for olive wood products.

• Buyers are encouraged to ask questions or request additional information before purchasing.

For questions before placing an order, please contact us at (760) 931-1324 during business hours or email online@angelsalumi.com.

By completing the purchase of an olive wood product from Angel’s Salumi & Truffles, the buyer accepts the terms outlined in this disclaimer.

Other Non-Food Items

Non-food items such as aprons, accessories, or merchandise may be eligible for return if they are unused, unworn, undamaged, and in their original packaging.

Returns must be requested within 48 hours of delivery and approved before shipping the item back.

Return shipping is the customer’s responsibility unless the item is defective, incorrect, or damaged upon arrival.

Shipping Delays, Carrier Damage, and Mishandling

Angel’s Salumi & Truffles takes great care in packing orders properly for transit. However, once a package is in the possession of the shipping carrier, certain delays, mishandling, or delivery issues may be outside of our direct control.

If your product arrives damaged, spoiled, warm, compromised, or otherwise affected due to a shipping delay or possible carrier mishandling, please contact us within 48 hours of delivery.

To help us review the issue and file a claim with the shipping carrier, please provide:

• Your order number

• Photos of the damaged or affected product

• Photos of the shipping box

• Photos of the interior packaging

• Photos of any ice packs, gel packs, insulation, or temperature-sensitive packaging

• A brief description of the issue

Photos are required for us to submit a carrier claim. Without proper photo documentation, we may not be able to file a successful claim or approve a refund, replacement, or return.

Once we receive the required information, we will review the issue and contact the shipping carrier when appropriate. Refunds, replacements, or returns for carrier-related damage will be handled on a case-by-case basis.

Shipping Costs

Original shipping charges are non-refundable unless the product is confirmed to be defective, incorrect, damaged, or the issue was caused by Angel’s Salumi & Truffles.

Return shipping is the customer’s responsibility unless the product is defective, incorrect, damaged, or the issue was caused by Angel’s Salumi & Truffles.

If a return label is provided by Angel’s Salumi & Truffles for a non-defective return, the cost of return shipping may be deducted from the refund.

Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

Customers are also responsible for being available to receive perishable and temperature-sensitive shipments upon delivery. Packages marked as delivered by the carrier to the address provided are not eligible for refund due to being left outside, unattended, delayed in retrieval, or delivered to an incorrect address provided by the customer.

Angel’s Salumi & Truffles is not responsible for product damage caused by:

• Incorrect or incomplete shipping addresses

• Failure to retrieve the package promptly after delivery

• Missed delivery attempts

• Packages returned without prior authorization

Carrier-related delays, mishandling, or weather-related issues will be reviewed on a case-by-case basis and may require photo documentation for a carrier claim.

Approved Refunds

If a refund is approved, it will be issued to the original payment method after the claim has been reviewed and, when applicable, the product has been returned and received in acceptable condition.

Please allow several business days for the refund to appear, depending on your payment provider.

How to Request a Return or Refund Review

To request a return or refund review, please contact us within 48 hours of delivery.

Phone: (760) 931-1324
Email: online@angelsalumi.com

Please include your order number, photos, and a detailed explanation of the issue so our team can assist you as quickly as possible.