FREQUENTLY ASKED QUESTIONS
Why do product prices change?
We choose to source our proteins from the best farms around. Prices are subject to change due to seasonal variances in protein supply availability and truffle season variances.
IMPORTANT: Angel's Salumi & Truffles cannot distribute/sell Foie Gras products to anybody residing in the state of California due to the temporary Foie Gras ban.
What is a "credit card verification number"?
This number printed on your card provides a safeguard when a purchase is made using your credit card. It is the 3-digit code on the back of your Visa or Mastercard and with American Express it is the 4-digit code on the front of the card.
What payment methods do you accept?
Credit card payments are processed through Merchant Connect on the day that your order is received. The following credit cards, issued by a US financial institution, are accepted for payment: Visa, MasterCard and American Express. We regret that we are unable to accept credit cards that have been issued by banks outside the U.S. Please note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not fit this criterion.
Do you require someone to sign upon delivery?
Orders under $500 do not require a signature, but if you live in an apartment building or complex, FedEx will generally not leave the package without a signature.
What can I expect when I order online?
After placing an order online, we'll ship your gourmet items according your chosen shipping service. If you need your items fast, be sure to select Overnight Shipping! You will receive a confirmation email with your tracking number within 24hrs of placing your order. Shelf-stable items do not need ice; non-shelf-stable items are packed with ice.
Do you offer Wholesale pricing for restaurants and stores?
Yes we do! Please call 760-931-1324 to find out more.
What's the white stuff on my salami?
Sometimes white salt crystallization appears on salumi of small diameter andnatural casing. This crystallization is NOT mold. When our natural pork casing products are very dry andvery cold, the natural casing sometimes becomes white. This is a crystalline formation of salt, milk, andsugar which especially occurs in winter, or when storage is colder. This formation will disappear if youleave the salami at room temperature for 24hrs!
How do I store my truffles?
When truffles are delivered, unwrap like a gift!, and contact us within 24hrs with any potential issues. NOTE: Fresh truffles must be shipped overnight to ensure quality. For storage for up to 3wks, keep cool and dry. When you order an Angel's Truffle Box, you will be given 1lb of risotto to keep the clean, dry truffles immersed. For the longest truffle life, find a spot in your fridge. Wrap your truffles in unbleached paper towels to combat moisture. Change wrappings daily, as moisture is truffle's worst enemy. If little white formations form in the presence of moisture, brush truffle off under cold water, dry well, wrap again and/or store in fridge.
What's your return policy?
Unless one of the three promises we make below, we do not allow returns because our products are perishable. If you believe the product you received failed to meet these three promises, please contact us within 48hrs of receiving the product to open a ticket with our support team. When returns are possible, we will provide a return label and refund upon the successful return of the product. Here are our three promises:
1). You will receive the correct product, in its correct packaging and in the size that you ordered. *
If Angel's Salumi & Truffles does not have the product you have purchased in stock, a member of our team will notify you and offer a refund or suggest alternatives. If you do not return our calls within 48hrs, we will cancel your order and issue a refund.
2). Your products will be shipped within your chosen timeframe and to your provided delivery address. *
You pick the delivery timeframe at checkout, ex: FedEx 2nd Day, Overnight, etc. It is your sole responsibility to provide the correct address and date for delivery. Our products are weather-sensitive, and we do our best to ensure our product is safe, but it is your responsibility to be available to receive packages. Shipments that cannot be delivered due to an incorrect or invalid shipping address are disqualified from refunds. Payment for a second shipment will be assessed (assuming the original package returns to our distribution center). Packages deemed "delivered" to the correct address by the shipping company are also Shipments that are undeliverable and/or delivered incorrectly due to an incorrect, incomplete and/or invalid shipping address, or those deemed "delivered" to the correct address by the shipping company are disqualified from receiving a refund on shipping. Angel's Salumi & Truffles is not responsible for refunding shipping charges in cases where delays or delivery problems are caused by the shipping company, inclement weather, pandemics / disasters, or when customers return products without first notifying an Angel's Salumi & Truffles employee.
3). The products you receive will exemplify high-quality charcuterie. *
Angel's Salumi & Truffles promises to deliver you fresh, high-quality product! If you have a negative experience, please notify us within 48hrs of receiving your product so our support team can open a ticket to resolve the issue.